IVR Service Bureau
Overview
For companies
that are looking to avoid the hassle and expense of implementing
a custom IVR solution, Go4customer provides a complete "hands-off"
outsourcing service. Using our state-of-the-art call service
center, Go4customer can host your most critical interactive
communication applications in less time, and for less money
than implementing them on your own.
Our service
center utilizes our time-proven technology and our experience
to ensure that your applications get up and running quickly
and that they stay that way. We are capable of handling any
IVR, regardless of the call volume. We can handle any long-
or short-term call processing application whether it's setting
up an inbound customer service center, or performing short-term
outbound dialing campaigns.
Our
Offerings
Go4Customer Service Bureau offers you IVR made easy, while
saving you time and money! In addition to software development,
Go4Custoemr owns and operates multiple IVR Service Bureau
platforms which can be utilized for:
- Call Outage / Overflow Applications
- Test Facilities
- Financial
- Health Care
- Utilities (Power, Gas, Cable
TV)
- Telecommunications
- Education
- State Services
You may find
that your existing and/or potential IVR demands will exceed
the number of available ports on your in-house system, not
to mention the added application development strain for you
IT staff. This is where Go4Customer can fill the gap and serve
as your Service Bureau resource.
Because IVR
is our primary business focus, we not only have the system
capacity but also the application development expertise to
implement an IVR program faster and make changes with ease,
typically at a much lower cost than if you bought and installed
your own IVR system. We can get an application up and running
within a few weeks, as opposed to the 3-6 months it takes
to buy, program and integrate your own system.
Our Service
Bureau offers seamless integration that is unmatched by our
competitors. Additionally, it allows customers to implement
IVR without the major capital expense normally associated
with IVR solutions. Features such as web-enabled IVR, CTI
and real-time host connectivity are just a few of our services.
Our Service Bureau platforms support complete call transfer
capabilities, as well as full database provisioning, through
replication or real-time connectivity options.
Our
Infrastructure
Our IVR hosting environment is located in a raised floor state
of the art data center in Jaipur, India. Our network for voice
and data communications utilizes both an OC-3 and OC-12 from
AT&T. The hosting environment currently includes:
- 4 Compaq 5500 Servers running
NT 4.0 with dual 400MHz Pentium III processors, 1 Gig of
RAM, 36 Gig of storage with RAID formatting.
- 792 Voice ports available.
- IVR applications run on
Edify Corporations Electronic Workforce.
- Voice lines and call distribution
provided by AT&T
- Oracle 8.0 plus a host of
other software products
- Cisco routers and firewall
for data connectivity
- Fully redundant, conditioned
power and diesel backup generator
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